Recently I filled in for a security position at my place of work as the gentleman who had been working had taken the opportunity to retire. One of my many job functions I was informed I would be providing to the public was to greet guests in an appropriate manner upon their entry and exit of the grounds I was to be securing. The community in which I found myself filling in is very exclusive, so when I began to get warnings from my co-workers, I was not that concerned at first. I thought I had a great attitude and a friendly smile, what was the worst that could happen, right? My first day, I sat at a gate and greeted guests for hours and out of about 2,000 people that visited, maybe 100 responded with a happy smile and greeting. Many of them looked at me, starting for a second before they walked away saying nothing. Some guests stormed in and asked where the previous gentleman was that should be there. Friendly words of any kind were avoided on their part, in fact, no one ever spoke to me unless they were reporting an issue or inquiring of the lost and found. I wondered what I had gotten myself into and what about my person must have set most of them off in fits of anger. It was a very I-It situation, where people thought of me as a thing, not a person with warm blood running through my veins.
I was unfamiliar with the gentleman that had retired and after about 5 weeks of filling in, I realized that he must have played an immense role in many of the visitor’s lives. As time elapsed and weeks started to pass, people began to respond to my “Good morning!”and “Have a great day!” salutations. It started slowly and I never pressed anyone, but now and then, people started smiled back at me and some even started asking about me about myself. When we first spoke, we often stayed on topics such as the weather, general wildlife questions, or I would explain rules and regulations in a more through manner. Over time as my rapport build with individuals, I would ask about their lives: how their kids were doing in school, how work was going, how their weekend was, etc. I would try to answer questions about myself very briefly and then turn it around to get them talking about their lives. Finally, one day a mother pushing a double stroller came in and wanted to visit. During our conversation, I asked her about the older gentleman who had retired and the role he had played on the hill. She said that he had always wanted to hear about everyone’s day and that many guests had incorporated him into their morning routines. People would even bring him coffee or chocolates in offering of thanks. She apologized for the cold shoulder she had given me over the first few weeks and explained that it had been really hard for everyone when he had decided to retire, her especially as she had grown to be very fond of him. It was an “Ah-ha” moment for me! I had found a way to move from an I-It to an I-You!
Over the next week or so, people started opening up to me. As their small talk progressed into serious talks about life’s many issues, they realized that I was not just a fill in, but someone that had a vested interest in their wellbeing and lives. Although I was an open book, I saw our field of experience started to overlap as they understood more with every conversation that we both cared about the hill they walked every morning as well as the fact that I was genuine in my interests of getting to know them better and earn their trust. I was asked for advice and people even offered me coffee and chocolates! Everything was finally perfect, until one day I got the news… My department had permanently filled the position which I had been temping.
Although on the inside I was devastated, I tried to put my best face forward for everyone. I informed my guests that I would soon be leaving and I exchanged contact information with those that requested to stay in touch. I explained how I’d felt when I started and asked them to take it easy on the new guard. Then, I left.
By now, many of the guests on the hill have all but forgotten me. I still wonder about their families and how they are doing as something sparks a memory of them… Every once in awhile I even receive an email or card from someone thinking of me! The new guard has since settled in and periodically reports on how my favorites are doing and says that they still ask about me. Although somewhat childish, it gives me a sense of comfort to know that I have not been completely forgotten and that I am still missed on the hill.