Language and Perception

Usually, when I think of someone, a secondary word comes into my mind that I identify with that person.  This can be useful at times when those words hold positive connotations such as smart, helpful, hard-working, etc.  However, when the word is of a more negative connotation such as lazy, disruptive, slow, etc. come to mind, that can be harmful and possibly inaccurate in my perception of that individual. 

Being a manager, I have many words that are initially associated with different individuals.  One day, I read something about being aware of what box you put people.  To clarify, there are two boxes that people may be placed in: a good box or a bad box.  Once someone is placed in a good box, they are usually thought of in positive terms, even when they do something bad.  For example, if someone was tardy to work, one may rationalize it away by saying to oneself, “They are never late,” or “They must have had a good reason,” or “They are usually a hard worker.”  In comparison, if someone from your bad box is late, you automatically think, “This person is always late,” “This person is worthless,” or “How does this person even stay employed?” Once someone has been placed, they cannot get out of their box unless the person managing the boxes consciously makes the effort to see that individual in a new light.

This box idea is basically the same idea that language can shape our perception.  Certain observed aspects of a person are brought to the forefront of our attention and latched on to, negating all other possible aspects of the person that could be present.  We proceed to interact with that person based on our initial perception analysis.

After consciously managing my theory of good and bad boxes, I realized that I had indeed built up preconceived notions of people in my head which allowed me to manage them in a more or less patient manner.  After about two weeks of conscious observing and managing, I realized that I had indeed misplaced many individuals and I found a new appreciation for them.  As I commented on how well they were doing, it elevated their confidence and built a stronger team atmosphere.  This allowed for a better work environment all around.